FAQ
Frequently asked questions
Quick answers for new and regular customers alike. If yours is not here, email and WhatsApp details are on the contact page.
Can I mix flavours and devices in one pack?
Yes, and it is the whole idea of the shop. The 3, 5 and 10 levels count every unit in the cart, so flavours from all four devices add together and pack pricing applies by itself. Four units sit on the 3 level and five reach the 5 level, so it pays to settle the full count in one cart.
Which device suits how I vape?
Think in run length and cable. The Bar Pro runs to 10,000 puffs and both the Blaze and the One to 12,000, and all three are sealed with no charging port. The Infinity gives 25,000 puffs and is the one device you charge, over USB-C. A sensible way to try a new flavour is on the Bar Pro first, then move up to a longer device once it has earned the extra length.
What happens after I press order?
Your cart becomes an order with a number that starts AVC-, and the page that follows shows the bank details to pay into. Guest checkout is fine, and no card is ever taken, so nothing is charged until you send the transfer yourself.
How do I pay, and when does the order count as confirmed?
Pay by PayID, or to a BSB and account number, and put your order number in the reference field. We confirm the order when the money has reached our account and been matched to it, and an email tells you at that point. A PayID payment usually arrives faster than an ordinary bank-to-bank transfer. Until then, the order stays marked as awaiting payment.
Should I send a screenshot of my transfer?
You do not have to, but it can speed things along. Add the screenshot to your order page and we can spot the payment sooner. An order only goes out once the money has actually arrived, so the image alone will not release it. Leave it off and we simply match the payment by its reference.
How long until it turns up, and can I follow it?
Most parcels leave inside 2–3 business days of your payment being matched, and then the carrier's transit time applies, which is shortest across Victoria, New South Wales and South Australia and longest to Western Australia and the Northern Territory. When Australia Post takes the parcel we email the tracking number, with a text as well if you gave an Australian mobile. The shipping page lists state-by-state times and the free-shipping threshold.
Can I change or cancel an order?
Until it is dispatched, yes: email or WhatsApp us with the order number and what you want changed. Once it has gone, the carrier has the parcel and we cannot recall it, and the returns policy applies instead. An unpaid order needs no action, because it cancels itself after 14 days, or you can message us and we will cancel it straight away.
What if a device is faulty?
Film 10–20 seconds of the device in use and email the clip with your order number. We replace faulty devices, and in most cases you will not need to send the old one back. The returns page lists the faults we cover and the cases we cannot.
Do I need an account to order?
No. The link in your confirmation email opens your order page, where a receipt can be added whenever you like. An account gathers your past orders in one spot and keeps addresses ready for checkout. Signing in takes only your email address: ask for a link, tap it when it arrives, and you are in, with no password to set or forget.
Do I have to be 18?
You do. The site asks you to confirm your age on entry, and nobody under 18 is sold to. If an order looks to us as if it is for a minor or from one, it is cancelled and anything paid goes back to the buyer.