Terms & Conditions

Terms and conditions

These terms cover every order placed through auvapeclub.com, and placing an order means you accept them. The shipping, returns and privacy pages are part of the terms too, so treat the four as one set.

Who can order

Buyers must be at least 18 and in Australia, and an order is your statement that you are both. We check in two ways: the site asks for your age on entry, and we cancel any order we believe is for a minor or from one, refunding it in full if it was already paid. Selling on anything bought from AUVapeClub to a minor is prohibited.

Australian law

Vaping products are regulated in Australia by the Commonwealth and by each state and territory. The rules differ from place to place and they keep changing. AUVapeClub sells to adults in Australia and no one else. It is your job to know and follow the laws where you live, including any limits on possessing or using these products. We do not ship outside Australia, whatever the circumstances.

What product pages state

A product page gives the brand, the model, the flavour name exactly as the maker lists it, the puff rating, the battery capacity and whether the device can be charged. A puff rating is a figure from the maker's test conditions, so your own use may differ. The site makes no claim about effects on health, and nothing on it should be read as one. Where a flavour description cannot be verified, it is left out and the page says so.

Payment and pricing

Amounts are in Australian dollars. The only payment method is bank transfer, by PayID or by BSB and account number, into the account named on your order page and in your confirmation email, with the order number as the reference. No other account is ever requested, and a message asking for one did not come from us. Your order is accepted when the transfer is matched to it, and an email tells you when that happens. Multi-device pack pricing applies by itself to the quantities in your cart. For the free-shipping threshold, your device total is taken once pack pricing is in and ahead of any discount code, so using a code can never cost you free shipping. Where checkout says so, codes cannot be combined.

Orders that go unpaid or get cancelled

We keep an unpaid order for 14 days, and after that it cancels itself. If you did pay and the order was cancelled regardless, upload your transfer receipt on the order page and it reopens. There is no cancel button on the site: to drop an unpaid order, simply leave it unpaid, or ask by email or WhatsApp and we will cancel it for you. After dispatch an order cannot be cancelled, and the returns policy covers it instead.

Stock and mistakes

Stock figures come from our Melbourne counts. They are refreshed often but can sometimes fall behind. If we cannot supply an item you have already paid for, you choose between waiting, swapping and a refund of that line. Where a product or price was plainly listed in error, we can cancel that order and give a full refund, and we will explain why.

Reviews and name notes

Only customers who bought a given device from AUVapeClub can review it, through a link sent after dispatch, and a review goes live once we have confirmed the purchase. Separately, each 'What the name tells us' note on a flavour page is our own work, based on the ingredients the flavour's name spells out and not on tasting it. Notes are not customer reviews, and a flavour whose name spells out nothing has no note.

Liability

Where the law permits, the most we owe on a claim connected with an order is a replacement product or a refund of what you paid. Rights under the Australian Consumer Law that cannot legally be excluded are not touched by these terms. The laws of Victoria, Australia, govern them.

Contact

Questions about these terms can go to orders@auvapeclub.com or through the contact page.